RIGHT OF WITHDRAWAL
1 - According to art. 64 of the LD no. 206/2005, if the Customer is a consumer (i.e. an individual who buys the goods for purposes not related to his professional activities, not specifying a VAT number in the order form sent to AGA 15 S.r.l.) has the right to withdraw from the purchase contract for whatsoever reason, with no need to provide justifications for it and with no penalties, apart from what specified at the following point 3.
2 - In order to exercise such a right, the Customer shall follow this procedure:
Log in to your personal account by clicking on “my account” in the footer, in the Customer care section and click on “Order history and details”. Choose the order you want to make the return for and click on “details”. Now you can see the order details, choose the product to return, the motivation and in the description field, besides your requests or observations, let us know if you want to ship back with your courier. Then click on “Request a return/change”.
You’ll get an e-mail confirmation of your return request.
Returned goods shall be accompanied by a duplicate paper note containing the return authorization number, one copy inside and one copy outside the package. The goods shall be shipped to AGA 15 S.r.l. within 10 working days from the authorization, at the following address:
Ahirain Shop on line
Via I Maggio, 14
50053 Empoli (FI)
3 - The right of withdrawal is in any case subject to the following conditions:
The right applies to purchased products in their entirety; it is not possible to exercise withdrawal only on a part of the product;
The purchased product must be returned in its entirety and in the original packaging, including all its components (packaging and any documentation). We ask you to write the RMA (Returned Materials Authorization) number issued by AGA 15 S.r.l.
shipment expenses for the return of the goods shall be borne by the Customer;
until the declaration of receipt in our warehouse, the shipment is under the Customer's complete responsibility;
in the event of damage to the product during shipment, AGA 15 S.r.l. shall notify the Customer (within 10 working days from receipt of the goods in its warehouses), to allow the Customer to timely file a complaint against the courier chosen by the Customer and to obtain refund for the value of the goods (if insured); in this case the product shall be made available to the Customer for its return and at the same time cancel the request for withdrawal and therefore its refund.
AGA 15 S.r.l. cannot, in any way, be held responsible for damage, theft or loss of goods returned by uninsured shipments;
4 - AGA 15 S.r.l will refund the Customer the full amount paid as quickly as possible and in any case within thirty (30) days of receiving returned goods , upon receipt of the notice of withdrawal by the customer and by following the transfer procedure of the amount charged to credit card, paypal account or by bank transfer. In this last case, it will be cure of the Customer to timely provide the banking details for the reimbursement (ABI - CAB - Current account-SWIFT of invoice holder).
5 - The entirety of the goods is the essential condition to exercise the right of withdrawal (packaging and/or its content) if AGA 15 S.r.l. ensures:
- that the damage of the product is due to reasons not related to its shipment;
- a dirty state of the product due to its use, compromising the entirety.
Transportation costs and related risks for returning are entirely at Customer's charge. The return of products that are damaged or deteriorated will not be accepted by AGA 15 S.r.l. and will be returned to sender with the burden of shipment costs.
In the case of forfeiture of the right of withdrawal, AGA 15 S.r.l. will return to sender the purchased item, charging shipping costs to the Customer.