RETURNS AND REFUNDS
Aren’t you fully satisfied with your order? No problem: you have 14 days to ask for returning your goods through the procedure Easy Return, the service that ahirain offers to its online customers to return goods in a few easy steps.
You can decide to return any product purchased on ahirain.com within 14 days from the delivery date. That's how:
Enter the "Order history and details" section of your account: select the product or products to return.
Tell us the reason for your return and Click on “send your return request”
Once the request of returning goods is authorized, you'll get a RMA number to put on the package.
Send the package to:
Ahirain – Shop Online - C/O Magazzino Via I Maggio, 14
50053 Empoli (FI) - Italia
We remind you that transport costs for the return of goods shall be borne directly by the customer.
After receiving the product/s and having carried out the necessary checks on the status of the product, ahirain will reimburse the amount by transfer of the amount charged on the Credit Card, on the PayPal account or by bank transfer. In the latter case, be sure you promptly provide the bank details on which you want to obtain the reimbursement (Cod. ABI - CAB – Bank Account-SWIFT of the invoice holder).
The reimbursement time can range from 10 to 20 working days from the moment when ahirain receives the goods in its warehouse.
Right of withdrawal
Under article. 64 et following articles of the Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. is a natural person who buys goods for purposes not related to his professional activity, that is he does not purchase by indicating in the order form to AGA 15 S.r.l. a reference of VAT number), he has the right to terminate the purchase contract for any reason, without penalty and except as indicated in the following point.
The right of withdrawal is subject to the following mandatory conditions: he right is applied to the product purchased in its entirety; it is not possible to exercise the withdrawal only on part of the product purchased.
The purchased good must be returned intact and in the original package, complete in all its parts (including packaging and documentation); except in the case of faulty or defective garments. It is not allowed to make the change of size or of model of the purchased.